Annapolis Managed IT Services have been provided by ICSI to organizations in since 1987. Our customer base relies on us to be their outsourced IT PARTNER. We understand that between various industries our customers’ needs are different. We take the time to understand our customers’ needs during the on-boarding process and hold quarterly business review meetings to insure our goals are achieved.
A budget allows our customer to mitigate unexpected costs and ongoing support expenses. Business owners and CFO’s appreciate the ability to forecast out their operational budgets for the year.
Our objective as your IT partner is to provide a stable and secure environment that allows our customers to be more productive and competitive in their day to day operation. In order to accomplish this we sit down and document a plan on how to meet your specific business objectives.
ICSI provides short and long-term recommendations to all customers during the on-boarding process. These recommendations are revisited on a quarterly basis to include project timelines of completion, estimated costs, and benefits gained by the IT investment.
Our clients receive a dedicated Account Manager, Team Lead, and dedicated Help Desk professionals. This allows our customers to understand who they rely on for their technological needs. Its not just a voice on the other side of the phone, it’s a trusted advisor who they know and have met.
Reach out to our offices today to discuss our Managed IT Services options:
| Feature | Benefit | Value |
|---|---|---|
| 24 x 7 Monitoring and Alerting | We’ll identify IT issues much faster—often before you experience problems—and address them proactively. | You’ll see a reduced cost of downtime, and minimize the resulting lost opportunities, lost productivity, and service costs. |
| Asset Management | You’ll get accurate, up-to-date asset and warranty tracking for insurance or taxation purposes. | You’ll save money with better asset life-cycle management, and you’ll never pay twice for maintenance. |
| Security Assurance | Protect your assets and data with round-the-clock protection from viruses, malware and other attacks; achieve regulatory compliance with legislation relevant to your industry. | You’ll reduce downtime and its associated costs, while increasing customer confidence. |
| Preventative Maintenance | Lengthen the lifespan of your assets and minimize technology problems that reduce productivity | Your team can get more done, and you’ll reduce expenditures on emergency repairs. |
| Reports | You’ll always know exactly what’s going on in your network, and be able to identify and analyze pending issues. | You’ll be able to optimize every dollar you spend on IT based on accurate, detailed data. |
| Quarterly Business Reviews | An opportunity to prioritize projects, plan budgets, and discuss solution optimizations. | You’ll be able to conduct more accurate budget forecasting based on the facts. |
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