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  • Services & Consulting
    • Office 365 Support
    • Network Security
    • Risk Assessments
    • Office Moves and Network Configuration
    • Disaster Recovery and Business Continuity Planning
    • Internet and Cloud Phone Services (VoIP)
    • IT Staff Augmentation
    • Cloud Services Evaluation & Integration
    • Website Services
  • Residential Services
  • Blogs
    • Weekly IT Security Tip
    • Tech Tips for Business Owners
    • Cyber Security Reports
      • IT Buyers Guide
      • 21 Critical Questions Your IT Consultant Should Be Able to Say ‘Yes’ To
      • Protecting & Preserving Your IT Network Security
      • Top 10 Ways Hackers Get Around Your Firewall & Anti-Virus
      • The Dangers of Cybercrime to Your Company & You
  • About Us
    • Areas We Serve
      • Delaware
      • Florida
      • Maryland
      • Pennsylvania
      • Virginia
      • Washington DC
    • Business Principles
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  • Contact
    • Career Opportunities

Virtual IT Help Desk Support

Home » Managed IT Services » Virtual IT Help Desk Support

Our Virtual IT Help Desk is located in Annapolis, Maryland and serves our customers in the United States, Europe, and Africa. We believe its important to know who you rely on to support your day to day IT needs. We provide 24/7 monitoring and proactive maintenance to your network. However when issues do arise we know our client needs resolutions in a timely manner. That is why we staff our IT Help Desk with Microsoft Certified Technicians with guaranteed response times based on the severity of the issue.

What our IT Help Desk Guarantees:

  • Faster response time – assess your issue and resolve it in a timely manner
  • Accountability – Tracking over your issue through our ticketing portal
  • Expertise – Multiple tiers of support with expertise spanning 30+ years

How to reach our IT Help Desk? Clients reach our Help Desk in one of two ways:

  • In Emergency situations the client may call directly into our support line at 410-280-3000.
  • If the issue is not an emergency the customer can send a ticket into support@icsi.com or log onto our ticketing portal
  • We track all issues in our ticketing portal so that we can be transparent with customers and increase the evolving knowledge base of your organization

Reach out to ICSI today to hear more about our Virtual IT Help Desk pricing options and service plans!

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