Our Virtual Help Desk is located in Annapolis, Maryland and serves our customers in the United States, Europe, and Africa. We believe its important to know who you rely on to support your day to day IT needs. We provide 24/7 monitoring and proactive maintenance to your network. However when issues do arise we know our client needs resolutions in a timely manner. That is why we staff our Help Desk with Microsoft Certified Technicians with guaranteed response times based on the severity of the issue.
What our Help Desk Guarantees:
- Faster response time – assess your issue and resolve it in a timely manner
- Accountability – Tracking over your issue through our ticketing portal
- Expertise – Multiple tears of support with expertise spanning 30+ years
How to reach our Help Desk? Clients reach our help desk in one of two ways:
- In Emergency situations the client may call directly into our support line at 410-280-3000.
- If the issue is not an emergency the customer can send a ticket into support@icsi.com or log onto or ticketing portal
- We track all issues in our ticketing portal so that we can be transparent with customers and increase the evolving knowledge base of your organization