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Find Us
Support Portal
ICSIICSI
  • Managed IT Services
    • Fully Managed IT Services & Managed IT Support
    • Co-Managed IT Support
    • Virtual IT Help Desk Support
  • Managed Security
  • Industries
    • Healthcare Managed IT Support – Healthcare Managed IT Services
    • Construction and Manufacturing Managed IT Services
    • Government Contractor Managed IT Services
    • Non-Profit Managed IT Support
    • Small and Medium Size Business Managed IT Services – Managed IT Services for Small Businesses
    • Financial Services Managed IT Support
    • Transportation and Logistics Managed IT Services, Support & Solutions
  • Services & Consulting
    • Office 365 Support
    • Network Security
    • Risk Assessments
    • Office Moves and Network Configuration
    • Disaster Recovery and Business Continuity Planning
    • Internet and Cloud Phone Services (VoIP)
    • Cloud Services Evaluation & Integration
    • Website Services
  • Blogs
    • Weekly IT Security Tip
    • Tech Tips for Business Owners
    • Cyber Security Reports
      • IT Buyers Guide
      • 21 Critical Questions Your IT Consultant Should Be Able to Say ‘Yes’ To
      • Protecting & Preserving Your IT Network Security
      • Top 10 Ways Hackers Get Around Your Firewall & Anti-Virus
      • The Dangers of Cybercrime to Your Company & You
  • About Us
    • Business Principles
    • Leadership Team
    • Testimonials
  • Contact
    • Career Opportunities
  • Support Portal
  • Call Us: (410) 280-3000

About Us – Business Principles

Home » About Us – Business Principles

Established in 1987 and headquartered in Annapolis, Maryland, ICSI stands at the forefront of managed IT services, offering a comprehensive suite of solutions designed to enhance business performance and security. As a national MSP (Managed Service Provider) and MSSP (Managed Security Service Provider), ICSI leverages innovative tools and technologies to ensure seamless IT operations for businesses across the United States. We provide IT Services to various industries nationwide, including Medical Practices, Logistics and Transportation companies, Non-Profit Organizations, Real Estate Offices, Construction Firms, Consulting Agencies, and Engineering Groups.

Across the nation, ICSI’s innovative tools and expert team provide businesses with the support they need to thrive in today’s ever growing technology landscape. Whether it’s a real estate office, consulting agency, or engineering group, ICSI’s tailored solutions and proactive approach make them a reliable partner for any industry. By choosing ICSI, businesses can rest assured that their IT infrastructure is in capable hands, allowing them to focus on what they do best.

We manage your business. You manage your business.

ICSI Business Principles

At ICSI, we are committed to bringing excellence to the IT industry via our IT staffing and software partnerships. We employ the highest levels of quality in our solutions.

One of our strategic solutions is to address the client’s requirements and maximize the productivity of their assets. We provide talented, service-oriented consulting professionals who will assist in implementing our commercial and residential client’s goals.

During the careful consultant screening process, we adhere to the tenet of equal opportunity for all regardless of race, religion, color, sex, creed, age, marital status, sexual orientation, or national origin.

Be assured, ICSI consultants preserve all proprietary information relating to the business of their clients; comply with the clients’ established business practices, and play an important role throughout the clients’ projects.

Mission

ICSI builds, protects and advances your business through the best in class security and IT infrastructure.

We Manage Your IT. You Manage Your Business.

Core Values

  1. Client Centered: We listen, understand, meet, and exceed our clients needs. We are transparent and communicate. Always acting in the best interest of our clients.
  2. Integrity & Trust: We exercise good judgement, character and habits. We are your trusted advisors. We are responsible, accountable and respectful. We know and do what is right.
  3. Commitment to Excellence: We strive to learn and improve. We implement best practices.
  4. Innovation: We challenge the status quo. Constantly looking at ways to improve our clients’ environments. Embracing the opportunity to staying current with the latest trends and technologies allowing us to provide our clients with the best possible solutions.
  5. Teamwork: We bring our best to all clients, colleagues, and vendors.

Our Approach:

  • Evaluation: Assess current technology, infrastructure, hardware, applications, and vendors.
  • Identification: Determine critical business processes, pain points, and vulnerabilities.
  • Threat Analysis: Perform risk assessments to design a managed services technology plan aligned with long-term business goals.
  • Implementation: Deploy and integrate solutions seamlessly while ensuring minimal disruption to your operations.

Why Choose ICSI?

  • Experience: With over three decades of experience, we have the expertise to handle all your IT needs.
  • Nationwide Reach: No matter where you are, our team is ready to support you.
  • Customized Solutions: We tailor our services to fit the specific requirements of your business.
  • 24/7 Support: Our dedicated support team is available around the clock to assist you.

Our Commitment:

ICSI is deeply committed to building strong, long-term partnerships with our clients. We become an extension of your business, offering flat-rate service plans for predictable IT budgeting. We continuously deliver solutions that improve efficiencies and reduce downtime. Our dedication to excellence and quality underscores our role as a true partner to our clients helping them drive business success.

  • The support and solutions provided by ICSI have been a game-changer for our logistics operations. Their innovative IT systems have improved our scheduling, reduced downtime, and enhanced overall efficiency. The team’s dedication to understanding our unique needs and providing tailored solutions has made a significant impact on our business.

    Jessica M.
    Logistics Coordinator
  • Since partnering with ICSI, our logistics operations have become more efficient and reliable. Their IT solutions have optimized our route planning and fleet management, reducing costs and improving delivery times. The team’s expertise and prompt support have been invaluable in keeping our systems running smoothly. We highly recommend their services.

    Brian K.
    Operations Manager
  • The expertise and dedication of ICSI have been crucial to our success. Their innovative IT solutions have enhanced our project management capabilities and reduced downtime. The team’s proactive approach to addressing our IT needs has allowed us to focus on what we do best—building exceptional structures. We highly recommend their services to any construction company looking to improve their IT infrastructure.

    John T.
    CEO, Construction Firm
  • Working with ICSI has been a game-changer for our construction projects. Their IT solutions have streamlined our project management processes, improved communication, and enhanced overall efficiency. The team’s expertise in handling industry-specific software and their prompt support have been invaluable. With ICSI, we can focus on building and delivering high-quality projects, knowing our IT infrastructure is in excellent hands.

    Mark H.
    Project Manager
  • Ensuring compliance with healthcare regulations is paramount for our organization, and ICSI has been an invaluable partner in this endeavor. Their deep understanding of HIPAA and other regulatory requirements has helped us maintain the highest standards of data protection and patient privacy. The team’s proactive approach to compliance, including regular audits and thorough documentation, has given us peace of mind. With ICSI, we are confident that our IT systems are not only secure but also fully compliant with all relevant regulations.

    Dave M.
    Ophthalmology
  • “Partnering with ICSI has revolutionized our healthcare operations. Their expertise in IT solutions has significantly enhanced our patient data management, ensuring both security and accessibility. The team is incredibly responsive and proactive, addressing our needs with precision and care. Thanks to ICSI, we can focus on providing exceptional patient care, knowing our IT infrastructure is robust and reliable.”

    Dr. Emily P.
  • I break things, they fix it!

    I use my computer for both work and personal use. When I break things, ICSI responds quickly. They fix me up remotely while I’m off doing other things.

    It is great comfort for me knowing that ICSI is there to help me. Premiere service with competitive pricing and their technicians are the best!

    Customer since 2022

    Bob K.
    Construction Industry
  • The Greatest

    ICSI has been the greatest.  Prompt service, knowledgeable, very helpful, and there’s not too many problems they can’t solve if anything.

    Customer since 2016

    Ronnie B.
    Information Technology - Construction Industry
  • Accurate and efficient

    An amazing IT team that works accurately and efficiently! We’ve worked with various staff members for many different issues and ICSI has been able to help solve all of our needs!

    Customer since 2018

    M. F.
    Founder - Restaurant Services
  • They deliver day in and out all our IT needs

    It took me three IT companies until I finally found a real company to use which was ICSI. They deliver day in and day out with all my IT needs. They handle anything and everything with speed and efficiency. I sleep better at night knowing they have my entire system protected. As a side note, Ben our main point of contact pushes my rating to 6/5 stars!

    Customer since 2021

    Charles M.
    Chief Executive Officer - Wealth Management
  • They Exceeded Our Expectations!

    I would recommend ICSI to anyone on the fence. Their customer service and response time is quick.

    ICSI is knowledgeable and has completed exceeded our expectations, delivering excellent customer service and responsiveness to problems when they arise. I would recommend them to anyone looking for an IT firm that will deliver top-notch customer service and highly effective solutions.

    We have no regrets, they provide excellent value. Give them a call today. 410-280-3000.

    Customer since 2018

    Paul S.
    Director of Operations - Non-profit Association
  • Committed, Consistent and Responsive

    The single biggest benefit of ICSI as our IT Service provider is peace of mind.

    They are better than other IT firms we may have worked with in the past, we like their commitment, consistent service, and responsiveness to issues.

    ICSI provides a well-managed network that rarely has issues. They maintain all our updates and troubleshoot issues. Ya’ll have taken such great care of us.

    They truly take care of everything. You don’t have to worry. Call them today!

    Customer since 2018

    Sara L.
    Chief of Staff - Non-profit
  • You Won’t Find Anyone Better In The Industry!

    As a long time client of ICSI, we can attest to the fact that they actually care. ICSI’s customer service and subject matter expertise far exceed industry standards. The courtesy and promptness of the customer service experience, from acquiring new services, or troubleshooting existing, have positioned our team for success. ICSI personnel analyze and advise as to best practices at every level, helping our Association drive performance, efficiency, and cost savings. Their team genuinely values and appreciates their clients, something not often found in the industry today, going above and beyond to ensure customer satisfaction at every level.

    Thank you to the ICSI team. Please give them a call today, you won’t regret it.

    Customer since 2021

    Don O.
    Executive Director - Non-profit Association
  • I’d highly recommend them.
    My company was apprehensive about switching IT companies, but we are so glad we switched to ICSI. They are responsive, don’t have hidden costs and were knowledgeable enough to take over without missing a beat.

    Customer since 2016

    April A.
    Office Manager - Alarm Company
  • Everything you want your IT team to be and much more!
    We have been putting our trust in ICSI for over 10 years! They are knowledgeable, efficient, proactive and courteous.

    Customer since 2008

    Janet D.
    Information Technology - Manufacturing Equipment
  • The biggest benefit of working with ICSI is knowing I can completely trust them to advise on all things IT.
    Their technical expertise, combined with their exceptional customer service, make them my ideal IT partner. ICSI’s pricing, knowledge, and availability are second to none in the field. I recommend ICSI as your IT support provider, they will consistently exceed your expectations!

    Customer since 2013

    Jeanne S.
    VP of Operations - Vascular Medical Practice
  • ICSI is the hands down the best IT firm.
    They take a vested interest in your organization to provide the best resources available to contribute to your overall success. Their employees are outstanding and the service is fabulous.

    Customer since 2015

    Jazmin G.
    Practice Admin - Ophthalmology
  • Deciding to partner with ICSI is the best decision I’ve made in years.
    ICSI has been incredibly reliable. This cannot be emphasized enough.

    See Letter of Recommendation

    Customer since 2014

    Robert B.
    Vice President - Construction Industry
  • Always very thorough, timely, strong on follow-up and that allows our organization to focus on what we do best.
    I would surmise one of the benefits to our partnership with ICSI, if not the most important, is that we can trust that they always handle items and situations for us as if they were handling them for themselves.

    Customer since 2016

    Mike L.
    Chief Technology Officer - Outsourced HR Industry
  • The ICSI Team is amazing!
    The entire staff is extremely helpful and quick to respond to your needs.

    Customer since 2018

    Khaleed R.
    Marketing Manager - Restaurant Services
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