Co-Managed IT Support
ICSI’s Co-Managed Support Services help organizations strategically support their expanding IT infrastructure.
Scale Without the Growing Pains
More growth means more demands on IT. But hiring, training, and managing an in-house team takes time you don’t have. Skip the overhead. Get a proven, turnkey solution instead. Big initiative? Day-to-day support drowning your team? Co-managed services from ICSI let you scale fast—without the headaches.
With IT teams overwhelmed by new technologies, these services augment existing staff and handle IT tasks outside their expertise.
What is the goal of Co-Managed IT Support?
- Provide onsite and remote support
- Spread institutional IT knowledge through account team
- Increase knowledge base of a diversified area of IT
- IT Advisor
- Special Projects
- Custom Engagements
- Additional resources during peak business seasons
What does Co-Managed IT Support enable?
- Direct contact at any moment with our Help Desk Technicians
- Remote Monitoring and Remote Resolution of majority of trouble tickets
- Antivirus, patches, and updates checks to insure proactive maintenance of your network
- Dark Web Monitoring to determine if your company\’s information is at risk of being used by, or sold to, hackers.
Questions to ask yourself:
- What does network downtime mean to your organization? Lost revenue, cancelled medical procedures, project due dates missed?
- How long does it take for business-critical issues to be resolved?
- Are you able to reach your IT point of contact in a moments notice?
Call ICSI today at 410-280-3000 to discuss our Co-Managed Support Services pricing options that are tailored to fit your organization’s needs and budget.
We Manage Your IT. You Manage Your Business.