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Co-Managed IT Support

Home » Managed IT Services » Co-Managed IT Support

ICSI Co-Managed Support Services allow organizations to re-think how to strategically support their growing IT network and system infrastructure. IT teams are being inundated with new technologies to implement and maintain. Co-Managed Support Services are intended to augment your current staff and assign IT responsibilities that your IT team may not have expertise in.

The goal of a Co-Managed IT Support environment is to:

  • Provide Onsite and Virtual Staff augmentation
  • Spread institutional IT knowledge through account team
  • Increase knowledge base of a diversified area of IT
  • Additional resources during peak business seasons

What does Co-Managed IT Support enable?

  • Direct contact at any moment with our Help Desk Technicians
  • Remote Monitoring and Remote Resolution of majority of trouble tickets
  • AntiVirus, patches, and updates checks to insure proactive maintenance of your network
  • Dark Web Monitoring to determine if your company’s information is at risk of being used by, or sold to, hackers.

Questions to ask yourself:

  • What does network downtime mean to your organization? Lost revenue, cancelled medical procedures, project due dates missed?
  • How long does it take for business critical issues to be resolved?
  • Are you able to reach your IT point of contact in a moments notice?

Call ICSI today to discuss our Co-Managed Support Services pricing options that are tailored to fit your organization’s needs and budget.

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