ICSI is here to support you with your IT needs. We have found that some simple troubleshooting steps can quickly resolve many issues. These are just suggested steps. Please feel free to contact us, 410-280-3000 or email@example.com, whether you try these or not.
1) If your software has stopped responding, continues to crash, or is behaving unexpectedly, the first step should be to restart the program by fully exiting and re-opening it.
2) It is important to check the physical connection of any cables to ensure that they are tight and secure. Some common examples of these include:
- Your hard-wired device lost its connection to the internet. The Ethernet cable has a clear plastic clip on the end that must be pressed down on to disconnect. This is may help to re-establish the connection.
- Your monitor is not displaying correctly. If it shows something like “No Signal Source”, then the display cable may have become loose. If it is continuously showing a black screen, then reach out to us.
3) If you are working within a “remote desktop” to access certain programs, perform a user “Sign Out” by clicking on your profile picture within the Start Menu. This allows the remote session to be cleared and any programs fully closed before you sign back in. (Note, this is different than the “Disconnect” option which simply closes your active session and saves its current state to resume next time.)
4) Try rebooting; a simple restart can fix a wide range of problems on devices. (Note: Microsoft distinguishes the difference between a “Restart” versus a “Shut Down” and recommends a restart in most troubleshooting instances because it continues to run certain background processes to ensure a clean startup.)
5) If issues persist, try shutting down and powering the device off completely. Wait at least 30 seconds before restarting.
6) In cases where the device refuses to boot up at all, you can unplug cabling from all accessories (docking station, monitors, keyboard, etc.) as well as the power cable itself. Typically, about 30 seconds is sufficient to drain the remaining power before plugging everything back in and trying again. Some laptops may also require the power button to be held for at least 15 seconds before plugging back in.