• Managed IT Services
    • Fully Managed IT Services & Managed IT Support
    • Co-Managed IT Support
    • Virtual IT Help Desk Support
  • Managed Security
  • Industries
    • Healthcare Managed IT Support – Healthcare Managed IT Services
    • Construction and Manufacturing Managed IT Services
    • Government Contractor Managed IT Services
    • Non-Profit Managed IT Support
    • Small and Medium Size Business Managed IT Services – Managed IT Services for Small Businesses
    • Financial Services Managed IT Support
    • Transportation and Logistics Managed IT Services, Support & Solutions
  • Services & Consulting
    • Office 365 Support
    • Network Security
    • Risk Assessments
    • Office Moves and Network Configuration
    • Disaster Recovery and Business Continuity Planning
    • Internet and Cloud Phone Services (VoIP)
    • Cloud Services Evaluation & Integration
    • Website Services
  • Blogs
    • Weekly IT Security Tip
    • Tech Tips for Business Owners
    • Cyber Security Reports
      • IT Buyers Guide
      • 21 Critical Questions Your IT Consultant Should Be Able to Say ‘Yes’ To
      • Protecting & Preserving Your IT Network Security
      • Top 10 Ways Hackers Get Around Your Firewall & Anti-Virus
      • The Dangers of Cybercrime to Your Company & You
  • About Us
    • Business Principles
    • Leadership Team
    • Testimonials
  • Contact
    • Career Opportunities
  • Support Portal
  • Call Us: (410) 280-3000

(410) 280-3000

Find Us
Support Portal
ICSIICSI
  • Managed IT Services
    • Fully Managed IT Services & Managed IT Support
    • Co-Managed IT Support
    • Virtual IT Help Desk Support
  • Managed Security
  • Industries
    • Healthcare Managed IT Support – Healthcare Managed IT Services
    • Construction and Manufacturing Managed IT Services
    • Government Contractor Managed IT Services
    • Non-Profit Managed IT Support
    • Small and Medium Size Business Managed IT Services – Managed IT Services for Small Businesses
    • Financial Services Managed IT Support
    • Transportation and Logistics Managed IT Services, Support & Solutions
  • Services & Consulting
    • Office 365 Support
    • Network Security
    • Risk Assessments
    • Office Moves and Network Configuration
    • Disaster Recovery and Business Continuity Planning
    • Internet and Cloud Phone Services (VoIP)
    • Cloud Services Evaluation & Integration
    • Website Services
  • Blogs
    • Weekly IT Security Tip
    • Tech Tips for Business Owners
    • Cyber Security Reports
      • IT Buyers Guide
      • 21 Critical Questions Your IT Consultant Should Be Able to Say ‘Yes’ To
      • Protecting & Preserving Your IT Network Security
      • Top 10 Ways Hackers Get Around Your Firewall & Anti-Virus
      • The Dangers of Cybercrime to Your Company & You
  • About Us
    • Business Principles
    • Leadership Team
    • Testimonials
  • Contact
    • Career Opportunities
  • Support Portal
  • Call Us: (410) 280-3000

Troubleshooting

July 20, 2023 Tech Tips for Business Owners

ICSI is here to support you with your IT needs. We have found that some simple troubleshooting steps can quickly resolve many issues. These are just suggested steps.  Please feel free to contact us, 410-280-3000 or support@icsi.com, whether you try these or not.  

1) If your software has stopped responding, continues to crash, or is behaving unexpectedly, the first step should be to restart the program by fully exiting and re-opening it.  

2) It is important to check the physical connection of any cables to ensure that they are tight and secure. Some common examples of these include:  

  • Your hard-wired device lost its connection to the internet. The Ethernet cable has a clear plastic clip on the end that must be pressed down on to disconnect. This is may help to re-establish the connection.
  • Your monitor is not displaying correctly. If it shows something like “No Signal Source”, then the display cable may have become loose. If it is continuously showing a black screen, then reach out to us.

3) If you are working within a “remote desktop” to access certain programs, perform a user “Sign Out” by clicking on your profile picture within the Start Menu. This allows the remote session to be cleared and any programs fully closed before you sign back in. (Note, this is different than the “Disconnect” option which simply closes your active session and saves its current state to resume next time.)    

4) Try rebooting; a simple restart can fix a wide range of problems on devices. (Note: Microsoft distinguishes the difference between a “Restart” versus a “Shut Down” and recommends a restart in most troubleshooting instances because it continues to run certain background processes to ensure a clean startup.)    

5) If issues persist, try shutting down and powering the device off completely. Wait at least 30 seconds before restarting.  

6) In cases where the device refuses to boot up at all, you can unplug cabling from all accessories (docking station, monitors, keyboard, etc.) as well as the power cable itself. Typically, about 30 seconds is sufficient to drain the remaining power before plugging everything back in and trying again. Some laptops may also require the power button to be held for at least 15 seconds before plugging back in.

Click here to request a Free IT Assessment and we will show you how Managed IT Services Benefits will help your business.

Share
0

You also might be interested in

What to do BEFORE you go to Starbucks…

Sep 23, 2024

So you’re in the car on the way home from[...]

Cybersecurity: A Non-Negotiable Priority in the Age of AI

May 2, 2025

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has[...]

ICSI Stands in Solidarity: Advocating for a Life Free of Arthritis Pain in Greenbelt, Maryland and Beyond!

May 5, 2025

Greenbelt, MD: At ICSI, we believe in a future where[...]

Contact Us

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Schedule your FREE IT Assessment today! Contact Us
    Managed IT Services Baltimore MD

    We Manage your IT.
    You manage your business.

    Home of Annapolis GEEKS

    AnnapolisGEEKS.com

    Contact Us

    • ICSI (Headquarters)
      1612 McGuckian St
      Suite 200
      Annapolis, MD 21401
    • 410-280-3000
    • ICSI (Florida Office)
      4830 West Kennedy Blvd
      Suite 600
      Tampa, FL 33609
    • 813-217-9171
    • Email Us

    Our Partners

    • Ubiquiti Networks
    • Sonicwall
    • veeam
    • Microsoft
    • Dell
    • vmware
    • DUO

    Follow us on Facebook for Tips & News

    © 2025 • ICSI • All Rights Reserved

    • Managed IT Services
    • Industries
    • IT Services & Consulting
    • Cyber Security Reports
    • About Us
    • Contact
    • Privacy Policy
    • Sitemap