As a business owner, you’re likely too busy with your day-to-day operations to even think about your network and computers. You probably don’t notice IT problems until they have become complicated enough to result in extensive downtime, leading to a loss of productivity and missed opportunities that hinder business growth. To keep your business running smoothly, we offer fully managed IT services — we handle the tech behind the scenes so that you can focus on increasing sales and expanding your client base.
In this blog, we’ll show you why our clients trust our certified technicians and industry expertise and how we deliver real cost savings.
Actively preventing problems
As your managed IT partner, one of our responsibilities is monitoring your network for problems. We assign a dedicated IT manager, help desk staff, and account manager to look after your network and tech assets 24 x 7, even during holidays and weekends. This allows us to identify potential issues and fix them before they cause further disruptions. With our proactive support, your network can stay efficient, reliable, and secure.
In addition, we conduct preventative maintenance to minimize downtime and promote productivity. Your team can accomplish more without worrying about disruptive technology problems and security issues. Maintenance is a crucial aspect of our fully managed IT services because it helps extend the lifespan of tech assets and ensures that you won’t spend too much money on emergency repairs.
Endpoint IT management and reliable security
At ICSI, we proactively update and patch all servers and workstations on your network. This includes updating all devices with the latest malware protection and antivirus. Don’t worry — we schedule these updates during off-peak hours to minimize disruption.
Reliable support
Our fully managed IT services include a dedicated help desk support team who understand your tech and network. This in-depth understanding allows them to quickly resolve any sudden issues. If necessary, we can dispatch experts for onsite support. You can schedule this with us or have us come over as needed. Our fleet of technicians are always ready to assist.
Business reviews
We can also provide reliable reports and quarterly business reviews so you’re well-informed on the status of your IT system. This information can help you plan budgets, identify projects to prioritize, and discover solutions to optimize your IT. We present the facts you need to know so that you can save time and money and make informed choices about your network infrastructure and software applications.
Fully managed IT support: is it necessary?
Most small- and medium-sized businesses make the mistake of handling their IT needs in-house mainly because they view fully managed IT services as an expensive and unnecessary expense. But in reality, our solutions can unlock long-term savings.
With ICSI, you can have peace of mind knowing your IT systems are in good hands. Our experienced, certified professionals will proactively manage your network and computers with solutions like 24 x 7 x 365 network monitoring, data protection, and patch management. Our service includes unlimited end-user support, so you know exactly who to call when problems arise. All this can save you from expensive downtime incidents that may disrupt your operations and even harm your reputation as a company.
As your managed IT partner, we can also help your business optimize every dollar spent on technology with detailed, accurate data. Our fully managed IT services include expert guidance and service-level agreements. We take the time to analyze your IT infrastructure to create strategic roadmaps and reports to aid your decision-making and budget planning.
Experience the value of fully managed IT solutions for your business
Contact us today and discover how our fully managed IT services can unlock your company’s full potential. Fill out our form for a free IT assessment, or call (410) 280 3000 to speak to one of our experts.