Fully Managed IT Services & Managed IT Support

We partner with your organization to provide Fully Managed IT Services for your entire IT network.

ICSI allows you to focus on your core competencies as we provide a stable IT environment for your business to operate under and grow! Our clients find comfort in our industry knowledge, certified technicians, and budgeted monthly IT expense.

ICSI Fully Managed IT Services incorporates the following:

Preventative Maintenance:

• 24x7x365 monitoring of your network with a dedicated IT manager, Account Manager, and Help Desk staff.
• Our methodology is to remediate potential issues before they arise. Our proactive support is one of the first steps to a secure, reliable, and efficient network.
• It’s important to know who you rely on for your IT support, we make sure your staff and executives know who to call when support is needed. Our managed IT services, DC, provide dedicated, round-the-clock support to keep your operations running smoothly.

Endpoint Management and Security:

• We proactively patch and update all workstations and servers on your network. Keeping all devices up to date with the latest antivirus and malware protection.
• We work with our clients to find the optimal time to conduct endpoint management to not interfere with your workday.

Continued Support:

• Unlimited Help Desk Support who understands your network and can fix issues immediately
• Onsite Support that is both scheduled and as needed. If issues arise and you need immediate onsite assistance, we have a fleet of technicians to assist.

Questions to ask yourself:

• What does network downtime mean to your organization? Lost revenue, cancelled medical procedures, project due dates missed?
• How long does it take for business-critical issues to be resolved?
• Are you able to reach your IT point of contact in a moment’s notice?

Fully managed IT services awaits with our comprehensive managed IT services and solutions. With our Fully Managed IT Support & Services, you can rest assured that your IT infrastructure is always in the hands of experienced and certified professionals. We provide proactive end-to-end IT management and support for all managed technologies, 24x7x365 network monitoring, patch management, and data protection. Our Fully Managed IT Support Desk provides unlimited end-user support. We are a Fully Managed IT Services company that offers managed IT services for small businesses, advanced service level agreements and expert guidance, including IT infrastructure assessments and strategic roadmaps.

Experience the epitome of efficiency with our fully managed IT services. Call ICSI today to discuss our Fully Managed IT Services and pricing options that are tailored to fit your organization’s needs and budget.

We Manage Your IT….. You Manage Your Business!

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FAQ:

1. What areas do you offer Managed IT and Managed Security Services?

Established in 1987 and headquartered in Annapolis, Maryland. ICSI provides comprehensive Managed IT and Security Services to businesses across the United States, ensuring nationwide coverage and support.

2.What are the benefits of using ICSI’s managed IT Services?

• Increasing IT and Security Maturity: ICSI helps improve your IT systems and security measures.
• Proven Frameworks: ICSI uses established methods to implement your IT and security plans.
• Transforming IT Environment: ICSI turns your IT systems into valuable business assets and enhance your ability to defend against cyber threats.
• Modernization and Performance: Your IT systems will be updated, efficient, comprehensive, and able to grow with your business.
• Security and Compliance: Your business will be more secure, resilient, and compliant with regulations.
• Productivity and Focus: With a reliable IT environment, your team can focus on revenue-generating activities without worrying about IT issues.

3. What’s ICSI comprehensive approach to addressing and solving IT challenges?

• Effective IT Strategy, Design, and Management: ICSI focuses on creating and implementing IT strategies that align with your business goals. This involves designing and managing IT systems to solve existing problems and uncover new opportunities for growth.
• Identifying and Addressing IT Issues: Whether your IT issues are obvious or hidden, ICSI’s fully managed IT services can pinpoint trouble areas and develop a customized IT roadmap for improvement.
• Cyber Security Assessment: To tackle security problems, ICSI conducts a thorough Cyber Security Assessment. This assessment identifies, scores, and addresses cyber risks across all four attack vectors, creating a comprehensive security strategy to protect your organization.
• Strategic Planning: Both the IT roadmap and the Cyber Security Assessment are tailored to your business priorities, including specific timelines, budgets, and clearly defined roles and responsibilities.
• National Expertise: As a leader among IT companies nationwide, ICSI invites businesses from all regions to evaluate their IT structure and see how ICSI’s managed IT services can benefit them.