ICSI co-Managed Support Services help organizations strategically support their expanding IT infrastructure. With IT teams overwhelmed by new technologies, these services augment existing staff and handle IT tasks outside their expertise.
The goal of a Co-Managed IT Support environment is to:
- Provide Onsite and remote support
- Spread institutional IT knowledge through account team
- Increase knowledge base of a diversified area of IT
- Additional resources during peak business seasons
What does Co-Managed IT Support enable?
- Direct contact at any moment with our Help Desk Technicians
- Remote Monitoring and Remote Resolution of majority of trouble tickets
- Antivirus, patches, and updates checks to insure proactive maintenance of your network
- Dark Web Monitoring to determine if your company’s information is at risk of being used by, or sold to, hackers.
Questions to ask yourself:
- What does network downtime mean to your organization? Lost revenue, cancelled medical procedures, project due dates missed?
- How long does it take for business-critical issues to be resolved?
- Are you able to reach your IT point of contact in a moments notice?