Most businesses call an IT expert only when their network or technology fails. However, this reactive strategy often leads to downtime—which then results in missed opportunities, reduced productivity, and additional costs. In contrast, successful companies are more proactive. They use fully managed IT services for 24/7 monitoring and alerting, preventative maintenance, continuous support, as well as endpoint security and management.
Partnering with a fully managed IT service provider allows your business to focus on its core competencies without worrying about its networks and IT assets. Plus, it ensures a stable IT environment for continuous growth and long-term success. Here is a closer look at the benefits you can expect by working with a fully managed IT service provider.
Preventative maintenance
One of the biggest benefits of choosing a fully managed IT service is 24/7 network monitoring. You will have a go-to IT manager, help desk staff, and account manager to address your needs immediately, taking the guesswork out of who to call when issues arise. The goal is to identify potential issues before they cause significant problems, like downtime.
Your business is guaranteed an efficient, secure, and reliable network with proactive support. In addition, fully managed IT services can help prolong the lifespan of your networks and technologies to reduce problems that can decrease productivity and avoid unnecessary spending on repairs.
Security and management
You don’t have to worry about using outdated platforms, apps, software, or hardware. Certified technicians will proactively update and patch all your servers and workstations and ensure all devices have the latest malware and antivirus production. These experts also strategically time their endpoint management to prevent disrupting a regular workday.
Ongoing support
Fully managed IT services include access to a help desk support team that understands the business’ network to fix issues promptly. Onsite support is also available as needed or on a scheduled basis. If problems arise and require immediate attention, the service provider can dispatch technicians to help.
Is it time to switch to fully managed IT services? Consult our experts for advice. At ICSI, we offer comprehensively managed IT support and solutions to keep your IT infrastructure in optimum condition. Contact us here or call (410) 280-3000.